Return
You have the right to cancel your order until 14 days after receipt without giving any reason. You have another 14 days to return your product after cancellation. You will then receive the full order amount including shipping costs credited.
Only the costs for returning from your home to the webshop are at your own expense. These costs depend on your location, please refer to your carrier’s website for the exact rates. If you are using your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging.
To use this right, please contact us at elske@travelkidsguidebooks.com. We will then refund the order amount due within 14 days of notification of your return provided that the product has already been received in good order.
If the product is damaged or the packaging is more damaged than it takes to try the product, we can pass on this impairment of the product to you. So treat the product with care and make sure it is well packed upon return.
I passed on a wrong delivery address!
Accidentally passed a wrong delivery address? Please contact us as soon as possible at elske@travelkidsguidebooks.com. We’ll try to change the order for you.
Delivery time, shipping and processing costs
We are doing our best to deliver the order to you as soon as possible. Take into account 4 working days up to a week depending on your location. If we do not reach this delivery time for any reason, we will of course inform you as soon as possible.
The prices quoted do not include shipping and processing costs. These costs depend on where to ship to.
Other rates apply for orders of more than 10 copies depending on the country to which it is to be shipped. For more information about shipping and processing costs, please feel free to contact us at elske@travelkidsguidebooks.com.
Contact
Far Lowlands Publishing
Easteromwei 35, 9254 GM, Hardegarijp, the Netherlands
+31-630934651
elske@travelkidsguidebooks.com
Chamber of Commerce: 74543571
VAT: NL110064422B02
Warranty and Complaints
We care about our products and logically do our best to deliver it to you in top condition. However, it sometimes happens that an order gets damaged during transport or something else that allows you to claim warranty. Legally, you are obliged to report to us within two months of finding the lack of notification to us. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something doesn’t go quite as planned. We recommend that you first make complaints known to us by e-mailing us to elske@travelkidsguidebooks.com.